Orlando, FL
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Now Hiring - Insurance Customer Service Account Specialist in Orlando, FL
Insurance Customer Service Account Specialist in Orlando, FL
The Fund
Base Salary Yes (amount not posted)
Total Comp: NA
Qualifications Years In Sales
Industry: Insurance
Benefits: yes
Customer Size: all
Car Allowance: no
Sales Cycle: Short
Travel: none
Years Selling in Industry:
Education:
They Sell
Insurance Carriers
To Whom
Insurance
Location:
Orlando, FL
3.2
Job Description:
Summary of Position:
Assist customers with inquiries and issue resolution relating to accounts receivable and policy processing matters. Conduct research to answer inquiries, post sales and payments, and participate in reconciling A/R accounts.
- This position is located in Orlando and will require you to work in the Headquarters office. Local candidates only please.
Primary Responsibilities:
- Identify trends on frequent issues and questions and educate customers on procedures relating to remitting policies and payments.
- Process customer billing, adjustments and refunds according to established procedures. Provide customers with rating and billing information.
- Recognize different rating scenarios and apply appropriate rates as set forth in the title insurance rules and statutes. Calculate and quote premiums and calculate unique and complex scenarios.
- Participate in processing exceptions, including but not limited to, refund approvals, write-offs, adjustments, and “cash on account” processing.
- Identify improvement opportunities relating to systems or processes and make recommendations to management.
Education:
- Associates degree in Accounting or Business preferred.
Experience:
- Two years’ experience working with Accounts Receivable and/or accounting systems and handling billing related issues required.
- One-year experience in title policy processing preferred with emphasis on title insurance rating rules and regulations.
- Prior customer service experience strongly preferred.
- One-year Customer Service Phone experience assisting with inquiries and assisting with issue resolutions
Knowledge/Skills/Abilities:
- Understanding of financial transactions and accounting implications
- Requires proficiency in Windows and Microsoft Office including but not limited to Word and Excel
- Proficiency in mathematics with analytical skills
- Problem solving and conflict resolution
We offer a competitive salary, and an excellent benefit package including health, life, and disability insurance; paid time off; and retirement plans
Note: If you currently are employed by Old Republic Title (or one of its wholly owned affiliated companies) please get in touch with your human resources representative regarding the application process.
Old Republic Title is an Equal Opportunity Employer
The Fund
Company Size
501 to 1000 Employees
501 to 1000 Employees
Founded
They Sell
Insurance Carriers
Insurance Carriers
To Whom
Insurance
Insurance
Website
www.thefund.com
www.thefund.com
Revenue
$100 to $500 million (USD)
$100 to $500 million (USD)
The Fund
is currently hiring for
1
sales
position
The Fund has openings in:
FL
The average salary at The Fund is:
1 Yes (amount not posted)
The Fund
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The Fund
The Fund
is currently hiring for
1
sales
position
The Fund has openings in:
FL
The average salary at The Fund is:
1 Yes (amount not posted)